Corporate Communication and Crisis Management Among Journalists in Lagos State
DOI:
https://doi.org/10.56830/IJAMS07202202Keywords:
Crisis, Crisis management, , corporate communication, Crisis prevention, Crisis planningAbstract
This study examined the role of corporate communication in crisis management among journalists in Lagos, Nigeria. The study specifically examined the role of corporate communication in identifying potential crisis among Journalists, examine the role of corporate communication in crisis prevention among Journalists and find out the extent to which corporate communication is used in planning for crisis among Journalists. In order to achieve the broad objective of this study, three (3) research questions and one (1) hypothesis were raised for validation. The research questions were analyzed using the simple percentage hypotheses while the hypothesis was validated using the multiple regression analysis. The data for the analysis were collected by the researcher using questionnaire as the research instrument. The study used a sample of one hundred and eighty five (185) randomly selected journalists of guardian Newspaper. From the result of the empirical analysis, it was established that age (β =-.575, t=-
11.575, at p<0.05), qualification (β =-.675, t=7.345, at p<0.05) and crisis planning (β =-.121, t=3.222, at p<0.05) have a significant negative effect on crisis management. It was also found that corporate communication (β =.065, t =41.065, at p<0.05) have a significant positive effect on crisis management among journalists of guardian newspaper. The study concluded that corporate communication among journalists of guardian newspaper contributes positively to crisis management. The study recommended that, given the trending corporate use of social media to facilitate messages, firms need to integrate these media tools available to facilitate their flow of communication
References
Bakos, L., & Dumitrascu, D. D. (2017). Holonic Crisis Handling Model for Corporate Sustainability. Sustainability 2017, Vol. 9, Page 2266, 9(12), 2266. https://doi.org/10.3390/SU9122266 DOI: https://doi.org/10.3390/su9122266
Christensen, L. T., & Cornelissen, J. (2010). Bridging Corporate and Organizational Communication:
Review, Development and a Look to the Future: Management Communication Quarterly, 25(3), 383–414. https://doi.org/10.1177/0893318910390194 DOI: https://doi.org/10.1177/0893318910390194
Coombs, W. T., & Holladay, S. J. (2002). Helping crisis managers protect reputational assets: Initial Tests of the Situational Crisis Communication Theory. Management Communication Quarterly, 16(2), 165–186. https://doi.org/10.1177/089331802237233 DOI: https://doi.org/10.1177/089331802237233
Fearn-Banks, K. (2007). Crisis communications: A casebook approach. London: Lawrence Erlbaum Associates.
Johansen, A., & Frandsen. (2012). Entering New Territory: A Study Of Internal Crisis Management And Crisis Communication In Organizations. Public Relations Review, 38, 270– 279. DOI: https://doi.org/10.1016/j.pubrev.2011.11.008
Jugo, D. (2013). Crisis Communication Strategies In The Corporate Governance Process. Proceedings of the 1st International OFEL Conference on Corporate Governance.
Lando, A. L. (2014). The Critical Role Of Crisis Communication Plan In Corporations’ Crises Preparedness And Management. Global Media Journal – Canadian Edition, 7(ue 1), 5–19.
Manoli, E. A. (2015). Crisis Communications Management In Football Clubs. Loughborough University Institutional Repository.
Mitroff, I. I., Christine M. Pearson, & L. Katherine Harrington. (1996). The Essential Guide to Managing Corporate Crises. NY: Oxford University Press.
Saha, D. (2014). The Role Of Corporate Communication In Handling Organizational Crisis With 2 Case Studies From The Petroleum And Natural Gas Industry. J Mass Communicat Journalism, 4(ue 2 • 1000173). DOI: https://doi.org/10.4172/2165-7912.1000173
Stephen W. Littlejohn, & Karen A. Foss. (2011). Theories of Human Communication. In Waveland. Waveland.
Tipurić, D., Skoko, B., Jugo, D., & Mešin, M. (2013). Crisis Management Dilemmas: Differences In Attitudes Towards Reactive Crisis Communication Strategies Among Future Business Professionals In Croatia. Montenegrin Green Journl of Economics, 9(2).
Várnai, S. (2015). Crisis Communication as Effective Tool of Change Management, Budapest Tech. Proceedings-3rd International Conference on Management, Enterprise and Benchmarking (MEB 2005).
Wrigley, B. J., Salmon, C. T., & Park, H. S. (2003). Crisis management planning and the threat of bioterrorism. Public Relations Review, 29(3), 281–290. https://doi.org/10.1016/S03638111(03)00044-4 DOI: https://doi.org/10.1016/S0363-8111(03)00044-4
