Analysing the Impact of Leadership strategies, Digital culture, and Digital Competencies on the Success of Digital Transformation Initiatives in Egypt’s Public Sector: A Case Study of Technological Centers
DOI:
https://doi.org/10.56830/IJAMS01202505Keywords:
Digital Transformation, Public Sector, Egypt, Leadership, Digital Culture, Digital Competencies and Skills, Success Factors, geographical Analysis, Organizational ChangeAbstract
This This study investigates the critical success factors (CSFs) influencing digital transformation (DT) in Egypt’s public sector (PS), with a particular focus on leadership strategies (LS), digital culture (DC), and human digital competencies and skills (DCS). By examining these factors and their interrelationships within technological centers (TCs) affiliated with local government units (LGUs), the research aims to identify essential elements impacting the success of digital transformation initiatives (DTIs) in the socioeconomic and public administration context of Egypt. A mixed-method approach was adopted, with quantitative data collected through a structured self-administered questionnaire targeting employees in TCs. The findings reveal significant positive impacts of the examined factors on the success of DTIs. LS emerged as a essential determinant, with robust vision-oriented leadership correlating with improved DT outcomes in PS organizations. DC was identified as another pivotal factor; the greater the acceptance of change and innovation within the organizational culture, the more effectively DT initiatives were implemented. Finally, DCS were shown to have a significant positive influence on DT success, as higher levels of employee competence and digital proficiency were associated with more effective transformation outcomes. These results underscore the importance of fostering strong leadership, cultivating a supportive digital culture, and enhancing employee digital competencies to achieve successful digital transformation in Egypt’s public sector. This study provides valuable insights for policymakers and practitioners seeking to navigate the challenges of digital transformation in comparable socio-economic environments.
References
Andriole, S. (2018). Skills and Competencies for Digital Transformation. IT Professional, 20, 78-81. https://doi.org/10.1109/MITP.2018.2876926. DOI: https://doi.org/10.1109/MITP.2018.2876926
Basl, J., & Republic, C. (2018). Companies on the way to Industry 4.0 and their readiness. Journal of Systems Integration, 9(3), 25-30.
Bouaziz, F. (2020). Digital Government Competences for Digital Public Administration Transformation. 244-263. https://doi.org/10.4018/978-1-7998-2799-3.ch013. DOI: https://doi.org/10.4018/978-1-7998-2799-3.ch013
Castro, C., & Lopes, C. (2022). Digital government and sustainable development. Journal of the Knowledge Economy, 13(2), 880-903. https://doi.org/10.1007/s13132-021-00749-2. DOI: https://doi.org/10.1007/s13132-021-00749-2
Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and bestpractice recommendations. Asia Pacific Journal of Management, 1-39.
Chin, W., Cheah, J. H., Liu, Y., Ting, H., Lim, X. J., & Cham, T. H. (2020). Demystifying the role of causalpredictive modeling using partial least squares structural equation modeling in information systems research. Industrial Management & Data Systems, 120(12), 2161-2209. DOI: https://doi.org/10.1108/IMDS-10-2019-0529
Darren, P., Yong, P. P., Quah, Y. Y., & Woo, Y. L. (2023). The intention to adopt parcel lockers as a lastmile delivery services in Malaysia. (Doctoral dissertation, UTAR).
El Rashied, S. H. (2022). The Impact of Building Digital Culture on Employees' Engagement in the ICT Sector. i-Manager's Journal on Management, 17(1), 19. DOI: https://doi.org/10.26634/jmgt.17.1.18964
Elgohary, E. M., & Abdel-Aziz, R. O. (2023). The effect of digital transformation on employment in Egypt: An applied study using ARDL model. Electronic Journal of Information Systems in Developing Countries, 89(1), e12240. https://doi.org/10.1002/isd2.122. DOI: https://doi.org/10.1002/isd2.12240
Fedele, D. (2021). The impact of leadership styles on employees organizational commitment in italian tourism companies. (Doctoral dissertation, Vilniaus universitetas.).
Feng, A. L., Wesely, N. C., Hoehle, L. P., Phillips, K. M., Yamasaki, A., Campbell, A. P., et al. (2017). A validated model for the 22‐item Sino‐Nasal Outcome Test subdomain structure in chronic rhinosinusitis. In International forum of allergy & rhinology, Vol. 7, No. 12, pp. 1140-1148. DOI: https://doi.org/10.1002/alr.22025
Gebba, T. R., & Zakaria, M. R. (20115). E-Government in Egypt: An analysis of practices and challenges. International Journal of Business Research and Development, 4(2), 11-25. https://doi.org/10.24102/ijbrd.v4i2.576. DOI: https://doi.org/10.24102/ijbrd.v4i2.576
Guenther, P., Guenther, M., Ringle, C. M., Zaefarian, G., & Cartwright, S. (2023). Improving PLS-SEM use for business marketing research. Industrial Marketing Management, 111, 127-142. DOI: https://doi.org/10.1016/j.indmarman.2023.03.010
Gurumurthy, R., & Schatsky, D. (2019). Digital maturity model and digital pivots. Deloitte Insights.
Jussupova, G., Bokayev, B., & Zhussip, D. (2019). Digital government maturity as a technologically new e-government maturity model: Experience of Kazakhstan. In ACM International Conference Proceeding Series, (pp. 1-10). https://doi.org/10.1145/3340017.334. DOI: https://doi.org/10.1145/3340017.3340021
Kamel, S. (2021a). The potential impact of digital transformation on Egypt. Economic Research Forum DOI: https://doi.org/10.5171/2021.911090
Working Papers, 1488, 1-75. https://erf.org.eg/app/uploads/2021/09/1632923373_105_521705_1489.pdf.
Kaplan, R. S., & Norton, D. P. (2017). Assessing your organization’s digital transformation maturity. MIS Quarterly, 37(2), 1-15.
Lee, M. H., Yun, J. H., Pyka, A., Won, D. K., Kodama, F., Schiuma, G., et al. (2018). How to respond to the fourth industrial revolution, or the second information technology revolution? Dynamic new combinations between technology, market, and society through open innovation. Journal of Open Innovation: Technology Market, and Complexity, 4(3), 1-24. https://doi.org/10.3390/joitmc4030021. DOI: https://doi.org/10.3390/joitmc4030021
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002. DOI: https://doi.org/10.1016/j.giq.2019.06.002
Ministry of Planning and Economic Development. (2020). Digital Egypt Strategy 2030. Cairo:
Government of Egypt.
Nasution, M. I., Fahmi, M., & Prayogi, M. A. (2020). The quality of small and medium enterprises performance using the structural equation model-part least square (SEM-PLS). In Journal of Physics: Conference Series , Vol. 1477, No. 5, p. 052052. DOI: https://doi.org/10.1088/1742-6596/1477/5/052052
Naveed, Q. N., Alam, M. M., & Tairan, N. (2020). Structural equation modeling for mobile learning acceptance by university students: An empirical study. Sustainability, 12(20), 8618. DOI: https://doi.org/10.3390/su12208618
OECD. (2021). Digital Transformation in the MENA Region: Governance, Skills and Accountability. Paris: OECD Publishing. Paris: OECD Publishing.
Purwanto, A. (2021). Partial least squares structural equation modelling (PLS-SEM) analysis for social and management research: a literature review. Journal of Industrial Engineering & Management Research.
Rasoolimanesh, S. M. (2022). Discriminant validity assessment in PLS-SEM: A comprehensive composite-based approach. Data Analysis Perspectives Journal, 3(2), 1-8.
Sarstedt, M. R. (2021). Partial least squares structural equation modeling. In Handbook of market research (pp. 587-632). Cham: Springer International Publishing. DOI: https://doi.org/10.1007/978-3-319-57413-4_15
Schumacher, A., Erol, S., & Sihn, W. (2016). A maturity model for assessing Industry 4.0 readiness and maturity of manufacturing enterprises. Procedia CIRP, 52(1), 161-166. DOI: https://doi.org/10.1016/j.procir.2016.07.040
Seeram, E. (2019). An overview of correlational research. Radiologic technology, 91(2), 176-179.
Sow, M., & Aborbie, S. (2018). Impact of leadership on digital transformation. . Business and Economic Research, 8(3), 139-148. DOI: https://doi.org/10.5296/ber.v8i3.13368
Thordsen, T., Murawski, M., & Bick, M. (2020). How to measure digitalization? A critical evaluation of digital maturity models. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 12066 LNCS, 115-129.
https://doi.org/10.1007/978-3-030-44999-5_30. DOI: https://doi.org/10.1007/978-3-030-44999-5_30
UNDP Egypt. (2022). Public Sector Digital Transformation: Enhancing Service Delivery in Egypt. Cairo:
United Nations Development Programme.
Weill, P., & Woerner, S. (2018). Why companies need a new playbook to succeed in the digital age.
MIT Sloan Management Review, 59(2), 14-20.
Weldon, D. (2013). CEOs lack vision to lead digital transformation. Fierce CIO, Retrieved from https://www.fiercecio.com.
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Harvard Business Press.
World Bank. (2017). Citizen Service Center Trends: Opportunities and Challenges for Integrating Citizen Service Centers in Local Governance Reforms. World Bank Group.
Zaied, A. H., Ali, A. H., & El-Ghareeb, H. A. (2017). E-government adoption in Egypt: Analysis, challenges and prospects. International Journal of Engineering Trends and Technology, 52(2), 70-79. DOI: https://doi.org/10.14445/22315381/IJETT-V52P212






