From Knowledge Silos to Collaborative Learning: Redefining Communication in the Hybrid Workplace
DOI:
https://doi.org/10.56830/IJSOL12202503Abstract
The digital transformation of organizations is a prerequisite for their competitiveness. However, digital transformation often results in the failure of large enterprises to adapt their business model effectively. This paper offers a reconceptualization of the relationship between organizational learning and digital transformation capability by arguing that learning mechanisms need to be formalized and institutionalized if they are to continue supporting adaptability throughout the transformation process. Based on dynamic capabilities theory, this research asserts that successful digital transformation requires not only technological adoption but also strategic alignment, cultural shifts, and knowledge-sharing processes. This paper identifies four strategic capabilities within a sensing-translating-integrating-learning framework that must be developed by organizations at different stages of transformation. The main thrust is on data-driven leadership and evidence-based practice as tools for managing challenges of transformation while underscoring the fact that change management skills can sometimes be more important than technology itself. It further shows that measurement and evaluation should be directed toward the outcomes of transformation—improved client service, positioning of the organization, and financial sustainability rather than merely activity metrics. One critical finding is that organizations often do not realize the promised benefits from digitalization because their learning loops are fragmented across different time spans; even though there is potential in digitalization. Organizations can improve their adaptability to change and competitive advantage by formalizing organizational learning as a core competency and integrating it with dynamic capabilities in increasingly complex digital environments. This integrated approach provides a comprehensive framework for overcoming persistent barriers to successful digital transformation.
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